Having Trouble Viewing The Webinar?

If you're having trouble accessing the webinar. Below are some tips to check for a possible issue. If these tips below still cannot get you connected, don't worry you will not miss out, our system will be sending you a replay link after the event closes.

If you see a blank screen, your Flash may not be installed properly.
Check your Flash installation at this page: ( http://www.adobe.com/software/flash/about/ )

You can also try using another browser or another computer. 

To check that your Flash plug-in is the latest version or to update your flash player, click here: http://get.adobe.com/flashplayer/

If you are still having trouble: Make sure you are not being blocked by a firewall preventing Flash video content or javascript. Some workplaces have strict firewalls. You may need to try from another computer located somewhere else if this is the case.

Almost all computer systems work just fine, however if you have problems you want to be sure your browser and Flash are up to date. iOS devices (iPad, iPod Touch, iPhone) do not use Flash and are not affected by these issues.

If you are still experiencing an issue, here are the technical details to ensure your system is capable of running our webinar:

For PC-based participants:

  • Internet Explorer Version 9+, Mozilla Firefox Version 12+, Google Chrome Version 19+ (JavaScript and Java enabled)
  • Flash version 11 or newer
  • Sound card and speakers enabled to hear audio
  • Windows 7, Windows 8, Vista, XP
  • Cable modem, DSL, or better Internet connection (Dial-up is not fast enough for video)
  • Minimum of Pentium class 1GHz CPU with 512 MB of RAM (recommended) (2 GB of RAM for Windows Vista)

For Mac-based participants:

  • Safari, Firefox or Google Chrome (JavaScript and Java enabled)
  • Mac OS X 10.4.11 Tiger or newer
  • Flash version 11 or newer
  • Speakers enabled to hear audio
  • PowerPC G4/G5 or Intel processor (512 MB of RAM or better recommended)
  • Cable modem, DSL, or better Internet connection (Dial-up is not fast enough for video)

For iPad/iPhone/iPod Touch based participants:

  • Safari Browser (Javascript enabled)
  • Speakers enabled to hear audio
  • High Speed internet connection. Wi-Fi preferred over cellular.

For Android based participants:

  • A Flash-Capable Browser such as Puffin.
  • Speakers enabled to hear audio
  • High Speed internet connection. Wi-Fi preferred over cellular.
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